Frequently Asked Questions
Please see below for answers to common questions from customers
Can I place an order without registering an account?
Yes, you can complete an order without registering an account.
What payment options do you accept?
How do I place an order if I do not wish to use a credit card?
Please call 1-800-367-4015 or email info@tidalprofessionalproducts.com to place an order. One of our representatives will respond on the same business day to complete your sales order.
How do I track my order?
How do I cancel my order?
What are the benefits of registration?
At the very least, registered users will receive a faster checkout on subsequent orders, improved on-site recommendations & an overall better customer service experience!
What is a default shipping address?
Your default shipping address is the one to use unless otherwise specified.
How do I make changes to my address list?
All registered users can access their address list from the “My Account” page.
How can I add a shipping address to my address list?
All registered users can edit their address list from the “My Account” page.
Can I delete a shipping address from my address list?
Yes. Registered users can delete an address from their address list using the “My Account” page.
Can I have more than one shipping address?
Yes. Registered users can have multiple shipping addresses linked to their account; however, the product can only be shipped to one of those locations.
Can I have more than one billing address?
Yes. Registered users can have multiple billing addresses linked to their account; however, the product can only be billed to one address.