Welcome to Tidal Professional Products

Shop our new arrivals:

Product Title
Product Title

Use coupon code WELCOME10 for 10% off your first order.

Cart 0

Congratulations! Your order qualifies for free shipping You are $200 away from free shipping.
Sorry, looks like we don't have enough of this product.

Pair with
Is this a gift?
Subtotal Free
View cart
Shipping, taxes, and discount codes are calculated at checkout

Your Cart is Empty

Gen 2 backpack
Duster
Hurricane
Inverter
Ripple
Fill tanks
Spot sprayer
Borate sprayer

TIDAL Backpack Sprayer Troubleshooting

General Troubleshooting

  • My sprayer is not turning on and is unresponsive
  • My sprayer continuously turns on and off without the trigger
  • My sprayer will not turn off without having to remove the battery
  • My sprayer runs without activating the trigger
  • My sprayer has little to no pressure when spraying

My sprayer is not turning on and is unresponsive

If your sprayer is unresponsive, there could be several areas of concern. Below is a video walking you through all the possible sources of the problem.

 

  1. Check the battery
    1. If available, insert a spare, charged, and functioning battery into the sprayer. If the sprayer turns on, the problem is with your initial battery.
    2. If you do not have a spare battery, press the LED indicator light on your battery. If no LED lights appear, the battery must be replaced.
    3. Using a voltmeter, you can test the battery in question. Turn your voltmeter to the 200V DC setting and hold the positive (red) electrode to the positive terminal on the battery. At the same time, hold the negative (black) electrode to the negative terminal on the battery. The voltmeter should read close to 18V, and if it reads significantly less (or zero), the battery needs to be replaced (part number: TIDAL-BAT2.6 or TIDAL-BAT5.2).
  2. Check the micro pressure switch
    1. Without a battery installed, unscrew the back cover plate, and locate the micro pressure switch housing at the top of the pump.
    2. Remove the two screws at the top and bottom of the protective case around the micro pressure switch.
    3. Using pliers, squeeze the tab of the spade wire fitting and remove it from the switch. Pull down the clear rubber insulators on the spade wire fitting to expose the metal.
    4. Insert a battery into the sprayer and turn the power rocker switch on. Bypass the micro pressure switch by touching the bare metal of the spade wire fitting to the other spade wire fitting at the other terminal on the micro pressure switch.
    5. If the sprayer turns on, you have a defective micro pressure switch and must replace (part number: TIDAL-MICROSWITCH). See video in replacement parts section (below) under “Replacing a defective micro pressure switch”
  3. Check the power rocker switch
    1. Without a battery installed, unscrew the back cover plate, and locate the power rocker switch.
    2. Using pliers, squeeze the tab of the spade wire fitting to release from the power rocker switch terminal.
    3. Move the spade wire fittings to the second set of power rocker switch terminals.
    4. Insert a battery into the sprayer and turn the power rocker switch on. If the sprayer does not turn on you may need to replace the power rocker switch (part number: TIDAL-POWERSWITCH).
  4. Check internal electrical component ensuring that they are connected securely to the fittings

My sprayer continuously turns on and off without the trigger

  1. Check the tip, stainless-steel lance and gun for leaks
  2. Check for leaks from the pump and internal plumbing.
    1. Unscrew the back cover plate and locate the hose connecting the tank to the pump and the hose from the pump to the treating hose.
    2. With a half the tank full of water and a battery installed, pull the trigger on the gun and start spraying.
    3. If the sprayer is leaking from the hoses above and/or pump, tighten the hose clamps.
    4. If the sprayer is leaking from the diaphragm pump head, replace the diaphragm pump (part number: TIDAL-PUMPSMALL or TIDAL-PUMPBIG).

My sprayer will not turn off without having to remove the battery

  1. Replace the circuit board (part number: TIDAL-CIRCUITBOARD).

My sprayer runs without activating the trigger

  1. Check the trigger for leaks
    1. Remove the eight (8) screws holding the trigger together using a Phillips screwdriver.
    2. Tighten the threaded connections where the leak is present.
    3. Test the sprayer and gun trigger ensure there are no longer any leaks.
    4. If the gun continues to leak, replace the gun (part number: TIDAL-HPGUN).

My sprayer has little to no pressure when spraying

  1. If the sprayer has never been used or has been sitting inactive for a long period of time, feed water back into the pump.
    1. Without a battery installed and the sprayer turned off, remove the spray gun from the treating hose.
    2. Using water from a faucet, pour water into the treating hose allowing it to flow back to the pump until half of the treating hose is filled with water – this is called flooding the pump.
    3. Attach the gun to the treating hose and fill the sprayer with 1 gallon of water.
    4. Turn the sprayer on and rapidly press and release the trigger.
  2. Check the tank foot filter
    1. Without a battery installed and the sprayer turned off, unscrew the cover back plate.
    2. Remove the hose and clamp coming from the tank bulkhead to the tank.
    3. Holding the tank foot filter from inside the tank, unscrew the bulkhead fitting.
    4. Check and clean the foot valve filter for debris using warm water.
  3. Check the pump valves for debris

Replacement Parts

  • Replacing a defective micro pressure switch
  • Replacing a defective circuit board
  • Replacing a defective power rocker switch
  • Replacing a diaphragm pump

Replacing a defective micro pressure switch

Replacing a defective circuit board

Replacing a defective power rocker switch

Replacing a diaphragm pump

Warranty Service

  • What is the warranty for a TIDAL Backpack Sprayer?
  • Exclusions

What is the warranty for a TIDAL Backpack Sprayer?

SYSTEMS Environmental Products proudly stands behind our products. SYSTEMS Environmental Products warrants to the original purchaser that the product will function as intended under approved applications and consistent maintenance. SYSTEMS Environmental Products will repair or replace any parts found to be defective apart from shipping and handling costs during the warranty period.

The warranty period will begin from the date of retail purchase for 12 months from the date of purchase. If a unit is replaced or repaired, the warranty period is not extended.

If the product fails to function as intended, do not return it to the store. Instead, please fill out the warranty claim form by clicking Warranty Claim, and one of our representatives will reach out to you.

 

Exclusions

SYSTEMS Environmental Products only warrants products purchased from our authorized distributors. Products purchased from unauthorized resellers or distributors are not subject to warranty services. The warranty does not cover damages, loss or injury resulting from transportation, storage, improper use, neglect, modifications, normal wear, or operation not in accordance with the instruction manual.

SYSTEMS Environmental Products reserves the right to change the design or specification of any product without the obligation to modify previously sold units.